"Expedited" Shipping ships Same Day
when ordered before 1:30pm EST/EDT. Details here.

SHIPPING & DELIVERY INFORMATION

Totally Costumes has established a quick and efficient system for order processing within our shipping facilities. We know you want your order quickly and at the lowest possible cost. Orders with 'Standard' shipping will ship within 24 business hours. Orders with 'Expedited' shipping or quicker placed by 1:30pm (EST) will be shipped same business day. Otherwise, it will be shipped next business day.

Our offices are open Monday-Friday from 8:00am to 4:30pm MST.

Flat Rate Shipping

We are happy to pass along our shipping discounts to all domestic locations within the United States by offering you flat rate shipping costs. All orders are packaged discreetly in standard brown boxes. Please keep in mind that "business days" referenced below in the shipping methods are Monday-Friday and exclude holidays.

Shipping Method Order Processing Time Transit Time*** Total Delivery Time Shipping Cost
Standard 1-2 Business Days 3-8 Business Days 3-9 Business Days $6.99
Expedited 0-1 Business Day 2-3 Business Days 2-4 Business Days $18.99
Next Day 0-1 Business Day 1 Business Day 1-2 Business Days $49.99
APO/FPO/US Territories** 1-2 Business Days Apprx. 10 Business Days** 11-12 Business Days** $8.99

**APO/FPO, US Territories and PO Box shipping addresses can NOT be sent via Fedex and will be sent via the post office. Unfortunately, we cannot estimate delivery times to US Territories (e.g. Puerto Rico, Guam) or APO/FPO addresses since the actual location is not available through the postal system since it is considered classified. The transit time it takes for the US Territories' outside post offices and APO/FPO office to get it to the military location is completely controlled by the military mail system and not the post office.

Delivery time to US Territories (e.g. Puerto Rico, Guam) and APO/FPO addresses generally take 10 business days, but completely depends on the military mail system and Customs.

***Transit days include the following business day the package shipped. The date of shipment is not included in the transit time.

Canada Shipping Rates

All orders are packaged discreetly in standard boxes. Please keep in mind that "business days" referenced below in the shipping methods are Monday-Friday and exclude holidays.

NOTE: Canada orders will be sent via USPS. Unfortunately, we cannot guarantee estimated delivery times to Canadian addresses since the transit times are estimations.

Order Subtotal Order Processing Time Canada Economy
(2-7 business days***)
Canada Priority
(2-3 business days***)
$0 - 100 1-2 Business Days $39.00 $59.00
$101 - 200 1-2 Business Days $59.00 $79.00
$201 - 300 1-2 Business Days $69.00 $89.00
$301 - 500 1-2 Business Days $89.00 $99.00
$500+ 1-2 Business Days $109.00 $119.00

***Transit days do not include order processing time and start the following business day that the package shipped. The date of shipment is not included in the transit time.

Please note: Order processing time is if your bank provides us with online billing address verification. If online verification is unavailable, it may take up to 7 days for a bank response via fax. Click here to read about our international card verification process.

International Shipping Rates

All orders are packaged discreetly in standard boxes. Please keep in mind that "business days" referenced below in the shipping methods are Monday-Friday and exclude holidays.

NOTE: International addressed orders will be sent via USPS. Unfortunately, we cannot guarantee estimated delivery times to international addresses since they are estimations.

Order Subtotal Order Processing Time International Economy
(6-10 business days***)
International Priority
(5 business days***)
$0 - 100 1-2 Business Days $49.00 $69.00
$101 - 200 1-2 Business Days $69.00 $99.00
$201 - 300 1-2 Business Days $89.00 $109.00
$301 - 500 1-2 Business Days $99.00 $119.00
$500+ 1-2 Business Days $129.00 $159.00

***Transit days do not include order processing time and start the following business day that the package shipped. The date of shipment is not included in the transit time.

Please note: Order processing time is if your bank provides us with online billing address verification. If online verification is unavailable, it may take up to 7 days for a bank response via fax. Click here to read about our international card verification process.

Military Addressing Tips:

Our troops look forward to hearing from you and receiving your packages. This is why it is especially important to make sure your order is addressed correctly so that it gets to the right person in the right place. Please review the United States Postal Office Military Addressing Tips page for all details.

Lost, Damaged or Missing Items:

Claims for damaged items or discrepancies must be submitted within 48 hours of order receipt so that we can contact the shipping carrier right away. Please contact our Customer Service team. We are open Monday - Friday from 8:30am to 5:00pm (MST). Please keep all packaging material in the case that an inspection is necessary from the shipping carrier. Our shipping carriers require a 7 business day investigation period and in that time we are unable to ship out a replacement or issue a refund until the investigation by the shipping carrier has been completed.

Holiday Closing Schedule

Totally Costumes is online 365 days a year, 24 hours a day for order placement through our website. However, our offices are closed so that our hard-working, dynamic team can observe the following holidays with their families:

  • January 1 2013, Tuesday - New Year's Day
  • January 21, Monday - Martin Luther King Jr's Birthday
  • February 18, Monday - President's Day
  • May 27, Monday - Memorial Day
  • July 4, Thursday - Independence Day
  • September 2, Monday - Labor Day
  • October 14, Monday - Columbus Day
  • November 11, Monday - Veteran's Day
  • November 28, Thursday - Thanksgiving Day
  • November 29, Friday - Day after Thanksgiving
  • December 24, Tuesday - Christmas Eve
  • December 25, Wednesday - Christmas Day
  • December 31, Tuesday - New Year's Eve
  • January 1, 2014, Wednesday - New Year's Day

Shipping Exceptions and Delays

We can not be liable for late shipments or extra freight costs as the result of events beyond our control including, but not limited to, insufficient information provided by the customer, natural disasters, extreme weather conditions or labor disputes. This policy coincides with the UPS/USPS/FedEx policies stated on their websites.

If a shipment is delayed due to these conditions, we can not reimburse the shipping costs.

Aerosol cans can not be sent via Next Day Air due to transportation security laws. We are not responsible for any packages returned if next day air delivery is selected on any aerosol can. Shipping charges are non-refundable and our regular return policy will apply.

Delivery instructions entered by the customer within the order comments field will not be followed (e.g. "no signature required?, "leave at the doorstep if no one is home", etc.). The package is delivered at the delivery driver's discretion. It is their decision on whether they leave the package at the door or obtain a signature as they are responsible for it.

Unverified information may delay your order during processing. Please make sure to double check the billing information you entered as we can only do business with verified customers:

  • Your name as it appears on the card
  • Billing address as it is on file with your card issuer
  • Card Verification (CID / CVV) Number

Tracking Your Order:

Once your order leaves our shipping facilities, you will receive a shipping confirmation from us via email with a tracking number included. This tracking number will link to the shipping carrier's website where you will be able to track your shipment while it is in transit to the shipping destination.

It can take up to 12-24 hours for the tracking number to update within their website, so please be patient during this period.

TheFind Upfront