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Privacy Policy

Commitment to Privacy
We know you are concerned about protecting your privacy online. In return, your personal information is handled with the highest standards of safety, security and confidentiality.
Information Collected
TotallyCostumes.com uses the customer information collected at this site only to process your order. We don't collect personal information without your knowledge and it is all treated with the utmost care. We don't sell, rent or give your personal information to unrelated third parties. Examples of personal information collected include your full name, home address, billing address, email address, payment details and phone number.
This policy explains how we collect information about you and how we use that information. By shopping at TotallyCostumes.com, you accept the practices outlined in this Privacy Policy.
If you have any questions about our provicy policy, please contact our Customer Care team.
Use of Information
We need your name, billing address, shipping address, email address, billing phone number, shipping phone number and credit card number to process and ship your order. A confirmation of order receipt will be sent to you via email as well as any order status updates. If we have a question about your order, we may contact you by email or phone with the information you provided. For example, we may call you to verify your credit card information on a large purchase. We do this for the company and cardholder's protection. We will ONLY repeat back your payment information and will not ask for it. For your protection, we recommend not to give your credit card information over the phone to anybody who calls you asking for it.
In addition, we use your information to recommend products and features based on your past purchases, to personalize our newsletters if you choose to subscribe, to maintain your customer account and to improve your shopping experience.
Third Parties
TotallCostumes.com does not sell, rent or give information about you to unrelated third parties for them to use. Your information is strictly for use within TotallyCostumes.com unless we have your prior permission.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
Customer Care
If you contact our Customer Care team at TotallyCostumes.com, we will use your name, email address, phone number and order history to answer any of your questions or inquiries so we can resolve your issue quickly and efficiently. We won't add your email address to our newsletter mailing list unless you specifically request it.
Website Security
TotallyCostumes.com recognizes and respects our customers' privacy. That is why we protect the trust you have placed in us by using the most advanced systems available to us. Data collected from you, the customer, will only be used to conduct business and to inform you of upcoming specials and changes that may be of interest to you. We also offer a secure online ordering section in order to protect the information you give us to complete your order. All information will be kept private and we will not sell your name to any other organization. The information you share with us will be handled with extreme care to protect your privacy. All credit card information will be deleted from the database within 30 days. We use secure servers to protect your personal information including your name, address and credit card information. Our servers support industry-standard 256-bit SSL encription to ensure your personal data stays safe. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until we receive it.
Shopping online is considered fairly low-risk. According to CNN, "The prevalent opinion... is that online credit card use is actually no riskier for consumers than traditional 'low-tech' transactions." You should feel as safe as you would using a credit card in a store or restaurant, if not more so.
Further Information
If you have additional questions about our Privacy statement, the practices of this site or your dealings with TotallyCostumes.com, please contact our Customer Care team.